Scam texts

[Abbeyman]

On my 1st October bill there was an entry of £3.75 for an incoming text message from number 6533 which is from Kalistia Computing. Tel No 03333137900. On my 1st November bill there are a further three entries each of £3.75, all plus VAT.

I have no knowledge and have never seen or read these texts. What is going on ?

This is nothing short of pure theft.

Has anyone had similar problems ?

[TallTrees]

Yes this does happen @Abbeyman 

You need to contact customer services and get this removed and refunded. While you are there to stop this from happening again ask them to bar bill payments to your phone. 

Good luck and welcome to the o2 community forum 

[MI5]

@Abbeyman 

Community help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

A great website here www.payforitsucks.co.uk

You can also ask O2 to bar all charge to mobile and direct to bill payments on your account.

Guide: Tips to avoid unexpected charges on your bill 

Contact numbers for O2 here Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @Abbeyman welcome to our community and good to see you got some helpful advice and next steps above from @TallTrees and @MI5 . Let us know if you have any further questions at any point that the community could help with.