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Santander OTP not received

Jayef
Level 2: Apprentice
  • 8 Posts
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Just switched to O2 from Sky, & trying to register a new OnePlus phone using Santander app.

 

Problem is that Santander OTP is not being received. All other text sending & receiving is fine.

 

I see others have had a similar problem, but can't find a solution.

 

Any advice please as to next steps to fix.

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eugenius_k
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I am having this problem too

Message 51 of 55
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eugenius_k
Level 1: Joiner
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Anyone online?

Message 52 of 55
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MI5
Level 94: Supreme
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Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bundu_Fundi
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@Breanna @O2Emma @O2Lisa I see you managed to resolve this issue for Jayef. I have the same problem. My O2 number has stopped receiving OTP codes from both Santander and HSBC internet banking so I cannot access either. My phone number is correct with both banks and I can receive OTPs from other companies. I have not had this issue previously and have not changed any settings. I believe this is an issue at the O2 end. Can you help please? Thank you 

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Enlli
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@Bundu_Fundi Those agents you tagged are not here anymore and have not been replaced.

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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