on 15-08-2022 10:02
Just switched to O2 from Sky, & trying to register a new OnePlus phone using Santander app.
Problem is that Santander OTP is not being received. All other text sending & receiving is fine.
I see others have had a similar problem, but can't find a solution.
Any advice please as to next steps to fix.
Solved! Go to Solution.
on 09-05-2025 11:47
on 09-05-2025 11:47
I am having this problem too
on 09-05-2025 11:52
Anyone online?
on 09-05-2025 11:57
Guide: How to find help & contact O2
on 05-08-2025 06:46
on 05-08-2025 06:46
@Breanna @O2Emma @O2Lisa I see you managed to resolve this issue for Jayef. I have the same problem. My O2 number has stopped receiving OTP codes from both Santander and HSBC internet banking so I cannot access either. My phone number is correct with both banks and I can receive OTPs from other companies. I have not had this issue previously and have not changed any settings. I believe this is an issue at the O2 end. Can you help please? Thank you
on 05-08-2025 07:46
on 05-08-2025 07:46
@Bundu_Fundi Those agents you tagged are not here anymore and have not been replaced.
Guide: How to find help & contact O2