on 15-08-2022 10:02
Just switched to O2 from Sky, & trying to register a new OnePlus phone using Santander app.
Problem is that Santander OTP is not being received. All other text sending & receiving is fine.
I see others have had a similar problem, but can't find a solution.
Any advice please as to next steps to fix.
Solved! Go to Solution.
on 15-11-2022 10:08
One thing I hadn't mentioned in my "solved" comment. It was a change at O2's end that got the OTP working (in my case, with Santander). I did do all the checks highlighted by pgn, but to no avail. It wasn't a setting on my phone causing the problem.
I was trying it daily, having been told that engineers were working on it, & one day it suddenly worked. I have & had no other issues. Functionality brilliant.
Good luck.
on 15-11-2022 10:26
on 15-11-2022 10:26
on 05-12-2022 22:01
on 05-12-2022 22:01
I’m having the same problem. Could you look into this for me please. Recently ported from Vodafone
on 05-12-2022 22:52
on 05-12-2022 22:52
on 28-12-2022 13:41
Hi I am having the same problem call 202 they had no idea I have posted on Twitter and have now waited over 24 hours for a response can you help ?
28-12-2022 14:01 - edited 28-12-2022 14:02
28-12-2022 14:01 - edited 28-12-2022 14:02
@Millycat wrote:Hi I am having the same problem call 202 they had no idea I have posted on Twitter and have now waited over 24 hours for a response can you help ?
Hi @Millycat - as you have been in touch with O2 on Social Media, the support avenue of choice for OTP issues, perhaps the Forum O2 Advisor on this afternoon, @Anonymous can nudge it along for you. Watch out for a private message from him for some details, @Millycat - good luck!
on 28-12-2022 14:59
on 28-12-2022 17:56
on 28-12-2022 17:56
Thanks very much hopefully can get this sorted soon
on 06-01-2023 14:02
on 06-01-2023 14:02
Hi,
I am also experiencing issues on my account that I cannot receive Santande or Tesco messages. COuld you please help me.
Cheers
Daniel
on 06-01-2023 14:21
on 06-01-2023 14:21
@Daniel84 wrote:Hi,
I am also experiencing issues on my account that I cannot receive Santande or Tesco messages. COuld you please help me.Cheers
Daniel
Hi @Daniel84 - look out for a message from @O2Jonathan shortly for help with this. Good luck