Santander OTP not received

[Jayef]

Just switched to O2 from Sky, & trying to register a new OnePlus phone using Santander app.

Problem is that Santander OTP is not being received. All other text sending & receiving is fine.

I see others have had a similar problem, but can't find a solution.

Any advice please as to next steps to fix.

[Breanna]

Hi @O2Lisa 

Would you mind taking a look at this for @Jayef?

[O2Lisa]

Hi @Breanna, thanks for the tag 😊

@Jayef I'll message you privately and look in to this for you.

[O2Emma]

Hi @Jayef I can look into this for you I will send you a private message.

[Jayef · Accepted solution]

PROBLEM SOLVED. 

Just a belated confirmation that O2 fixed this. It took about 10 days. A huge thank you to Community Manager Breanna who chased this for me, and also to Lisa & Emma.

[Bonner1878]

Hi I am having this exact problem and its driving me crazy could you please help me???

[Bonner1878]

@O2Lisa @O2Emma @Breanna 

[pgn]

Actually, @O2Sarah- this morning, @Bonner1878 - good luck!

[Bonner1878]

thank you

[Breanna]

Thanks for the catch @pgn 

[O2Sarah-]

Thanks for the tag @pgn 

@Bonner1878 I will send you a private message so we can check your account