This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Santander OTP message not receiving

JakeP06
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎20-05-2025 14:55

on ‎20-05-2025 14:55

Hi, just joined O2 kept my old number however I now don't receive the OTP message from Santander. Never had this problem before. I'm not getting any joy from the Live chat as they say its a bank issue looking at other comments on here others have had the same issue! How did you all get it fixed?! Thanks 

Message 1 of 4
79 Views
0 Kudos
3 REPLIES 3

MI5
Level 94: Supreme
  • 153008 Posts
  • 652 Topics
  • 29203 Solutions
Registered:

on ‎20-05-2025 15:01

on ‎20-05-2025 15:01

@JakeP06 

You need to contact O2.

Private message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
76 Views
0 Kudos

JakeP06
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎20-05-2025 15:08

on ‎20-05-2025 15:08

I messaged them on X said nothing they can do I said I may have to look at cancelling as I need access to online banking said I'm within my cooling off period and may look at cancelling they said OK and sent link to contact the cancellations team! Would rather get it sorted !

 

Message 3 of 4
73 Views
0 Kudos

Enlli
Level 70: Enigma
In response to JakeP06
  • 9881 Posts
  • 91 Topics
  • 1911 Solutions
Registered:

on ‎20-05-2025 16:10

on ‎20-05-2025 16:10

Regretfully, Santander pops up frequently with regards to OTP. Has done for some years. Seems hit and miss if it works with O2

Maybe better off cancelling 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 4
31 Views
Top Kudoed Authors
View All
Top