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Samsung s10 cant log in as dont remember password or my google account

Rene
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Hi I recently got an upgrade from iphone to galaxy s10. I set up the phone then went away for two weeks without it and now when i go to turn it on it asks for my passcode which wont work and them my goodle details which I know i set up an email address for it when i initually got the phone but i cant remember any of the details. Should i send the phone back to o2 or what can i do. I done a factory reset and it still asks for the details. Please help as im paying for a phone I cant use. 

Thanks you

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jonsie
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MI5
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@Rene 

Google factory reset protection (FRP) will have kicked in.

Here's how to bypass it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Rene
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Thanks for the reply, appreciate it. No I cant remember what email address I set it up with. I thought once I had finger print recognition on that when i used the phone again it would just ask me for that. Should I just send the phone back to O2 and get it fixed? 

 

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Rene
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Hi thanks for trying to help. I cant locate the google keyboard it asks for. 😞
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MI5
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You need to do another factory reset and follow the video from there.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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