Samsung ear buds

[Patryk1993]

Hi i was upgrade phone yesterday for samsung s23 ultra and there was the offer for buy samsung buds pro 2 for £1 but i don't do this, is any chance to do this now?

[Cleoriff · Accepted solution]

@Patryk1993 

All info here

You will have to wait for the 30 days to pass to receive the code, as per the T&C's 

Buy a Samsung Galaxy S23 Ultra 512GB or Samsung Galaxy S23 256GB ("Qualifying Purchase") direct from O2 between 8 June 2023 until 5 July 2023 and claim one pair of Galaxy Buds2 Pro Graphite for £1 (other colour variants excluded). Galaxy Buds2 Pro Graphite value worth £219. Galaxy Buds2 Pro Graphite value based on price of Galaxy Buds2 Pro Graphite on the Samsung.com/UK website and correct as of 8 June 2023. Customers who purchase the Samsung Galaxy S23 Ultra 512GB or Samsung Galaxy S23 256GB will receive an SMS containing a unique voucher code of that value of £218 after 30 days of purchase date. After voucher code received, add the Galaxy Buds2 Pro Graphite to your basket by selecting pay in full option. Within the basket paste your unique voucher code into the ‘Got a promo code?’ section for discount to be applied. Discount can only be applied to the cost of the Galaxy Buds2 Pro Graphite. Voucher code expires on 5 September 2023. Voucher code can only be used once, in a single transaction. One voucher code per transaction. One claim per customer. To qualify for the Offer, you must not change your device within the first 14 days. Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Galaxy Buds2 Pro Graphite as a bundle. If you return the Qualifying Purchase without the Galaxy Buds2 Pro Graphite, you will be charged the standard retail price for the Galaxy Buds2 Pro Graphite. Terms apply, see o2.co.uk/terms.

If you need help, Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Brandonstockman]

Hello please can you help. I made a qualifying purchase under the above on 10 June. I have not received my code and on the phone O2 are saying they cannot see the above offer on their system and it only ran from April-May. I bought the device as this offer was part of the deal, what can I do?

[Brandonstockman]

@Cleoriff 

[Cleoriff]

@Brandonstockman 

O2 are wrong. They ran TWO promotions quite close to each other. The one you qualified for is the one I posted above which ran from 8th June-5th July 2023 and you got the buds for £1.00.

You need to speak to O2 again (and hopefully get someone who knows what they are doing)

Give O2 a call on 202 or 0344 809 0202, or 0800 081 0255 (Contract)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Brandonstockman]

Hi Cleoriff, thank you for backing me up. I've spoken on the phone three times and each time they have said they cannot locate the offer. In fairness to them I cannot see the offer anymore on the O2 offers page (but can see the previous April to May offer) so I'm stumped on how to proceed as if they cannot see if on their own systems I do not know how to prove it (as its not included in any of my purchase documents) @Cleoriff 

[Cleoriff]

The info I posted was taken directly from the O2 website when the promotion was running. I presume it was removed on 5th July.

Also, you have to remember is the promotion will have a proviso ie WHILE STOCKS LAST.

The only thing I can do is ask one of our account advisors @O2Sarah- to help. She is on this morning but is busy. She will answer on this thread and then send you a private message. 

PS. You bought your phone on 10th June. The 30 days you have to wait ended just 2 days ago on Tuesday 11th July.

[Brandonstockman]

Thank you so much! It's also the fact I never even received any communications whatsoever. Would be slightly misleading of o2 to have such a small amount of stock as I order the device two days into the promotion so should have been one of the first to receive my code after the 30 day mark.

@O2Sarah I would be grateful for your help!

[Cleoriff]

@Brandonstockman 

As it's 2pm I think @O2Sarah- is now off duty. I will tag @O2Emma instead. Hopefully she can help you.

[Brandonstockman]

Really appreciate it!

@O2Emma I look forward to hearing from you!