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Samsung S20 - WiFi Calling

Nic30
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Hi

 

I upgraded my phone last year to the Samsung Galaxy S20 5G. 

 

Upon setting up my phone for the first time, I had WiFi Calling. This was great as we don't have hardly any signal in our area, so working off of the internet is great. 

 

However, Since prior to Christmas my WiFi calling has disappeared. I've used the O2 website and checked MyO2 and this says it is active on my account. 

 

However, I have tried a further step this morning (shown on the O2 website) to check the firmware by ringing *#1234#. And the codes that should be showing under CSC aren't. 

 

What do I do about getting WiFi on my phone??

 

Thanks Nicola

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MI5
Level 94: Supreme
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@Nic30 

Turn off phone and remove sim card.

Turn phone back on and replace sim once phone has fully booted up.

There is possibly a fix for this bug in the January security update so check for updates too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150385 Posts
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  • 28639 Solutions
Registered:

@Nic30 

Turn off phone and remove sim card.

Turn phone back on and replace sim once phone has fully booted up.

There is possibly a fix for this bug in the January security update so check for updates too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Nic30
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Amazing! Thank you so much! 

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MI5
Level 94: Supreme
  • 150385 Posts
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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