Samsung Galaxy buds

[ohare1995]

I need a new promo code for the Samsung galaxy buds2 pro. I have rang o2 4 times about this. the first code i got after 30 days is coming up as invalid. so i rang o2 was told to wait 48 hours. after 48 hours the problem remains. rang o2 was told i would have to wait 5 working days that's been over a month. so i rang tonight was told that not only did the last customer adviser not put a ticket in for me for a new code, he didn't leave any notes, so i have to go on the word of the customer adviser tonight and hope he has put a ticket in for me and as left notes.

[MI5 · Accepted solution]

@ohare1995 

Guide: Gift with Purchase  

If the Gift is not received and you remain on an eligible contract, then you should contact our Customer Service team on 0800 977 7337.

[ohare1995]

I have 3 times and got no answer.

[MI5]

@ohare1995 

Keep trying or make a complaint if you feel up to the wait.

https://www.o2.co.uk/how-to-complain Use Resolver

[ohare1995]

thank you