Samsung A54 5G

[Louiseestuart]

Hello my phone keeps randomly restarting itself. It also is not working through my blue tooth stereo in the car it will play music make and receive calls but I can hear the other person but they can't hear me. I've also had this happen once or twice while making a call through the phone itself 

[MI5]

@Louiseestuart The quickest way to get help is to speak to Samsung https://www.samsung.com/uk/support/contact/

They may ask you to do a factory reset, so make a back up first.

Guide: Backing up your phone 

[Oxonian]

@Louiseestuart 

Before you follow @MI5's advice, you might just want to check when you purchased that handset and whether it is still under guarantee. I think that the A54 5G went on sale in the UK in April 2023, so you might or might not be beyond the 12-month point. 👍  

[MI5]

2 year warranty so plenty of warranty left.