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SOMEONE STOLEN MY PHONE AND I CAN'T LOG IN TO MY ACCOUNT

ANGEL9876
Level 1: Joiner
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SOMEONE STOLEN MY PHONE AND I CAN'T LOG IN TO MY ACCOUNT BECAUSE IT SEND THE TEXT TO MY PHONE NUMBER HOW CAN I GET THAT WHEN YOU LOST THE PHONE? AND THE CUSTOMER SERVICES IS VERY BAD. I WENT TO O2 SHOP TO GET HELP ASK ME SO MANY QUESTION BUT AT THE END TELL ME TO PHONE F CUSTOMER SERVICES BECAUSE HE SAID HE CAN'T DO IT!!!! GIVE ME THE SIM CARD WHICH I JUST LOST MY F PHONE HOW DO I GONNA PHONE YOU. EH? PHONE THE CUSTOMER SERVICES EMAIL ME WILL SEND IT AS SOON AS POSSIBLE, IT BEEN A WEEK BUT NOTHING COME!!!! I'M SO DISAPPOINT IN YOU BECAUSE I BEEN RECOMEND YOU TO A LOT OF PEOPLE BUT NOW I'M SO DISAPPOINT. I NEED THIS FOR MY WORK MY DAILY LIFE. IF YOU CAN'T DO ANYTHING ABOUT IT I WILL BE LEAVING FROM YOU SOON AND MY WORK HAVE OVER 30 PEOPLE WILL BE CHANGING FROM YOU SOON AS WELL.

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MI5
Level 94: Supreme
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@ANGEL9876 

You need to report it to O2 Guide: Lost or Stolen O2 Device? - How to Report it 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@ANGEL9876 

You need to report it to O2 Guide: Lost or Stolen O2 Device? - How to Report it 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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pgn
Level 64: Magistrate
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Some info here might help - although you must be able to login to O2 on the web if you can login here, @ANGEL9876 - password is common to both parts of the site.

1. Guide: Lost or Stolen O2 Device? - How to Report it 

2. Guide: A Guide to Skype can be used, one of the numbers in this guide accepts calls from Skype: Guide: Coronavirus Community Help and Support 

Good luck, @ANGEL9876 - sorry you had a poor experience in one of O2's shops.

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