cancel
Showing results for 
Search instead for 
Did you mean: 

SMS Messages send but I get a failed to send messsge

Allsharps
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have an iPhone SE.  Ever since joining O2  each time I send an SMS message I get a failed to send message.  The messages are getting to the recipient but it is very unsettling with the error message coming up each time wondering if they are actually arriving.  I don’t want to have to check each time.  I have done or the usual reboot etc. Please could someone find a solution it appears I am not the only one.  Just to repeat messages are getting through but they say they are not.

Message 1 of 5
438 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 112562 Posts
  • 801 Topics
  • 6711 Solutions
Registered:

@Allsharps 

Check this guide Guide: Text Message Tips (not sent or received) 

Or reset your network settings |Settings> General> Reset > Reset network settings. If no improvement, give Apple a call for a diagnostic check https://support.apple.com/en-gb/contact 

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
435 Views

MI5
Level 94: Supreme
  • 128309 Posts
  • 614 Topics
  • 22565 Solutions
Registered:

@Allsharps 

O2 network doesn't support delivery reports in the normal way so there could be an issue with the phones software trying to provide one.

You can precede every sms with  *0#   to get an actual O2 network response.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 5
431 Views

RafaC
Community Manager
Community Manager
  • 1389 Posts
  • 99 Topics
  • 4 Solutions
Registered:

Hey @Allsharps did you manage to sort it out?

Community Manager for the O2 Community
Message 4 of 5
386 Views

MI5
Level 94: Supreme
  • 128309 Posts
  • 614 Topics
  • 22565 Solutions
Registered:

@RafaC 

They reported success using the *0# method here https://community.o2.co.uk/t5/How-to-Guides/Text-Message-Tips-not-sent-or-received/bc-p/1555369#M262...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
382 Views