SMS Delivery - I don't get SMS, then I do, many many times...

[Steveduk]

Hey, 

Moto edge20 lite, uptodate and running android 12

Chat features turned on....

So, someone send me a text I might get it,or I might not... and then if i do , it will be repeated, and repeated and repeated. Could be a friend or worse style a 2fa for the bank/paypal etc..... so then I cant use that service....

Cleared cache/app data, tried with chat on and off, but no.....

Example:

00:13
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
00:30
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
03:01
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
05:01
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
07:02
PayPal: XXXXXX is your security code. Don't share your code.
09:02
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.
19:02
PayPal: XXXXXX is your security code. Don't share your code.
PayPal: XXXXXX is your security code. Don't share your code.

[Steveduk]

@O2KyleW  Any chance of having a look at htis for me, I did report this by phone a while back under ref 5618358 but heard nothing back?

[MI5]

@Steveduk 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

[Steveduk]

I've tried that sadly, and they've not got back to me, hence a forum post, appreciate most people will be members and not able to help, but I hope a friendly o2 person may be around......

[madasaf1sh]

@Steveduk 

Did you port your number in or is it a new number?  

As that looks like an SMSC centre or the Originator not processing the SMS Correctly (and getting a retry message), and this is usually down to a ported in number

There is no one around on a Sunday from o2 at all...

[MI5]

@O2Sarah- will be on from 8.00am in the morning @Steveduk 

[Steveduk]

It is indeed, ported, and its a longstanding number, that i think might have even originated back in the day with cellnet....but i could be wrong on that! It does feel like a retry and its invariably on the hour or 2 or 4 or 8... so that would make sense.  I might try calling again tomorrow.....

[Steveduk]

Thanks for the nudge, and indeed Sarah has reached out this am... 

[Rick52]

Hi Steveduk, I am also having the same problems with SMS, it drives me mad, If you find a solution can you please post it up on here, thank you