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SIM not registeresing with the Network

Fay_101
Level 1: Joiner
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Registered:

Hi - my mother (aged 85) lost her phone and cancelled the SIM.
Three SIM cards and two new phones later (we thought none of them worked initially) and we are now told by the O2 store to wait 5 to 10 days for the current SIM to, presumably, register on the network. However, my mother depends on the phone/whatsapp to commnicate with her friends and family. Each time I call the number the call holds for 1 or 2 seconds and ends with "call ended". No calls can be made from her phone either. Please adivse.

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Fay_101
Level 1: Joiner
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Registered:

The message when dialing my mothers number now says: "the number you have called is not recognised"

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MI5
Level 94: Supreme
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Registered:

@Fay_101 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Guide: O2 BARs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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Registered:

O2 have not removed the restrictions put on the account when the phone was lost

Request they remove the bars

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