Hi We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
You need to call from another phone in that case on 0344 809 0202
I will also tag @O2Ryan to see if they can offer help to you as well.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
-- We are all customers and dont have access to any o2 accounts
Might be quicker to pop into any O2 store with some ID for a new sim card?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.