SIM network PIN blocked. Enter SIM network PUK

[Sp69]

Please could somebody help me I am tearing my hair out and getting no where! So I have a contract phone with Sky but it suddenly switched off on Sunday. I have tried everything to get it back but nothing is working. So I am awaiting a returns bag from Sky to send it for repair. I have quite a few previously contracted phones from 02 so I thought I will use one of them until my sky mobile gets repaired. But on every 02 phone I am getting a message coming up saying SIM network PIN blocked. Enter SIM network PUK. I have spent the last 2 nights on my husbands phone being put back and forward between O2 and Sky. Both saying it is the other's problem. Reading on Samsung website it says it is the original network that gives the code. 02 have sent me codes but the don't work. I am a key worker and i need to get in my phone for my contacts. I can't phone during the day as my husband is a key worker also and has his phone at work. Pleaee somebody put me in the right direction it would be much appreciated!

[Cleoriff]

@Sp69 

Advice here

https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone 

[Sp69]

Thankyou cleoriff for your link but because I am no longer a 02 customer it doesn't accept my phone number...frustrating!

[MI5]

@Sp69 

You need to unlock your old O2 phones Guide: Unlocking an O2 phone to use a different SIM card 

[gmarkj]

You would need to call o2 customer services and explain the situation then.
Numbers to call are in the links below (you can use Skype to call the 0800 numbers).

[Sp69]

Thankyou M15 for your link but as I am not a current contracted 02 customer I cannot complete the form. I have also been told this on phone that because I am not on 02 contract I cannot get the information I need.

[Sp69]

gmarkj I have been on the phone the last two nights to them and they all say the same thing...it's Sky i need to contact.

[gmarkj]

Ah. Get it.
You need to SIM unblock code which you get from Sky (allows the sim to work in a different phone).