SIM card

[Louise21]

I have put the sim into my new phone and activated it but my phone is still showing up with not having any service after over 10 hours 

[madasaf1sh]

@Louise21 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Bambino · Accepted solution]

@Louise21 If you have the sim from your old phone you can use that or do a sim swap: https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide-incl-eSim/ba-p/1060675