SIM SWAP not working.

[Jodieeh162]

Hello,

Reaching out as I am at my wits end with O2 "live chat". I haven't been able to receive incoming or make outgoing calls for over two weeks now.

I've reported this four times, each time being told it will be fixed in 3 days and each time nothing not even any communication from them.

O2 eventually decided to send me a new SIM thinking that might work. It hasn't, the live chat agent decided I needed to ring them to get this resolved or to to a shop.

I can't ring them as I don't have access to another device and it's not exactly easy for me to pop into a shop and from experience they cant help at all.

Has anyone any idea what I can do before I call it off with O2 and just leave.

(I've tried my sim in a different device, tried calls in all areas of my home and outside all the troubleshoots they've asked. I just need my phone to work) 

Thank you all in advance 

[pgn]

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@BB13 wrote:

Hi, I have a similar problem; New sim put into new phone on Thursday - texted Swap from my old phone and then also a code and the sim serial number they asked for. No activation on my new phone so far....

Any advice please?

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If you cannot simply move the physical SIM from old to new phone, the answer may be the same as above - take phones, SIMs and valid photo id (UK driving licence or current passport) and go to your nearest O2 Shop 

https://stores.o2.co.uk/

Good luck!

[BB13]

I wanted to keep the old sim in the old phone so I can still access the photos etc...

[Bambino]

@BB13 Your photos are not on your sim. If you have a Google account they will be stored there.