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Słów speed mobile phon interneta

Maxoej
Level 1: Joiner
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I reload my tarif for 30£ yesterday. A have tarrif with 150gb data on UK and 25gb in UE. Why i don't have god speed od internet now

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pgn
Level 76: Forum Legend
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Standard troubleshooting guides here may help, @Maxoej 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

It could be your local mast is busy or undergoing maintenance. You can use the dedicated O2 app to test and track such issues: https://www.o2.co.uk/apps/my-network

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Oxonian
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@Maxoej 

You purchased a quantity of data when you topped-up, a bit like buying a cake. 

The speed to your device is largely unrelated to this and is a quality issue, a bit like whether the cake tastes good or not. 

The links that @pgn has provided you with will hopefully help you to sort this out. 

The only thing to bear in mind is that you will not get 5G on an O2 PAYG tariff. 👍

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MI5
Level 94: Supreme
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@Maxoej 

What is your definition of a "good speed"?

Have you done a speedtest and if so, what are the results?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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