Return to O2

[1577davidh]

Hi I I returned my Mobile as instructed by O2 using the Label they provided now lost I have a tracking no and receipt proof o postage Royal Mail say it is the responsibility of Micro Ingram what can I do losing the will to live

[MI5]

@1577davidh 

If the tracking says delivered you need to chase it with O2.

If no delivery, claim from RM.

Guide: How to find help & contact O2 

[1577davidh]

Cannot claim from RM it is missing not delivered been told it O2. Problem or Micro Ingram because I used their label it is crazy

[MI5]

@1577davidh 

Yes, if they sent you a prepaid label the contract is between O2 and RM.