Return a new phone.

[Steve16]

Hi.

I have received a new phone and it is the wrong colour. I have spent a couple of hours going around in circles on your website trying to contact you as I have 14 days to exchange it. 

Your phone line ends the call after jumping through a load of hoops and I am unable to get through to an online chat.

Obviously I am extremely frustrated and the next step will be to terminate the new contract, which I have no doubt will be almost impossible to do.

Can you please advise on how you send me a return sticker or Jiffy bag.

[MI5 · Accepted solution]

@Steve16 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Steve16]

Thanks for your help.