This is not o2 customer services @Charles-close , so if you need help with an account issue you need to contact o2 - you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
If your problem is a more general one then post here and we can see if we can help.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here