Solved: Replacement Sim Not Working

SlithyTove40 · ‎28-02-2024

Hi

I've just swapped an old Virgin Sim for an O2 one ( in fact you sent me 2!) because all incoming calls were being identified as being from an unknown number. I've tried activating both of them but because I have no signal I can't receive the security text. I also don't have a landline. Please advise!

Will

MI5 · ‎28-02-2024

@SlithyTove40

You need to do a sim swap starting from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎28-02-2024

@SlithyTove40

Use Skype to call O2 Guide: A Guide to Skype

Or the socials

-on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: Migration & porting into O2

Veritas Numquam Perit

MI5 · ‎28-02-2024

@SlithyTove40

You need to do a sim swap starting from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SlithyTove40 · ‎28-02-2024

Thanks

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