Remove phone blacklist

[MikeGB]

Can anyone tell me if there is some alternative way to get a phone removed from a blacklist through O2?

I have phoned 4445 about it 3 times now and they keep telling me the phone is not showing on any blacklist but various web sites say it is and mobicode say it is on a worldwide GSMA registry that only O2 can remove.

[MI5]

@MikeGB 

It will depend on why it was blacklisted.

If it's a reported loss and insurance claim, O2 will not remove it.

[MikeGB]

I did report it lost to O2 and asked for the sim to be disabled or whatever but the phone was found about 3 weeks later in the roof of a block of flats where I had been working but I had got a replacement phone in the meantime so tried to sell it and then found out about the blacklist.

I have had the phone from new so know it cannot have been put on the list by anyone else and the 3 people I have spoken to at O2 all say it is not on a blacklist but mobicheck and several other web sites say it is so wondered if there was some other department I could contact that might know a bit more about this.

[MI5]

@MikeGB 

You can only speak to first line customer services.

Any escalation has to be done by O2.

I'll ask @O2Emma if she can help you with this.

[Argon]

Hi Anyone.
I join the growing list of those who lost and then found my phone, but O2 seem incapable of removing my phone from the IMEI blacklist.
3/10/23 - Phone lost, reported to O2 same day and SIM and phone blocked.
4/10/23 - Asked for new SIM.
5/10/23 - SIM delivered.
6/10/23 - Phone found; advised O2 and asked for phone to be unblocked; was told yes. Chased O2 later that day, was told it takes 24 hours. Advised to visit local O2 shop and get more help.
7/10/23 - Went to O2 shop who spoke with O2 support and requested phone taken off blacklist. Told 24 hours.
8/10/23 - Called O2 again. Was told a 'form' has to be completed and processed; they will do. Takes 24 hours.
9/10/23 - Chased O2. They confirmed the 'form' was in process; wait, it takes 24 'working' hours.
So here we are Friday 13th, 5 days after the 'form' was submitted and phone still on blacklist.
Either O2 have no intention of taking phones of the blacklist.
or O2 ignore their help desk staff; or O2 processes are failing, or O2 help desk staff are incompetent.
Can anyone advise how I can escalate this issue to higher management?

[pgn]

Call 202, starting at 08:10am when it is quietest, and persist until you get someone who will help you, @Argon. In addition, if the phone has been blacklisted this would point to the whoever you bought the phone from having instigated this - if not O2, this would suggest the phone is the subject of an insurance claim or possibly fraud. The list of Bars applied to a phone, to your account and to the SIM in the phone are all in the table here, if you are challenged when calling 202: Guide: O2 BARs 

Good luck, @Argon.