Refund

[html5]

Im trying to purchase an Iphone 15 pro max. I got to the stage of setting up the direct debit, and it took out the £30. Now, it's asking for another £30 as a reservation. You took out the £30 already, I need that back so I can actually place the order.

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

@html5 

O2 don't take any money until the order is confirmed.

It will be a pending payment with your bank and it is they who are holding your money in reserve.

It will be returned to you if you do not complete the order.