on 26-11-2020 02:51
26-11-2020 03:35 - edited 26-11-2020 03:35
26-11-2020 03:35 - edited 26-11-2020 03:35
@TomJepson You'll need to speak to customer service. All numbers are here: Guide: Coronavirus Community Help and Support
Best time to try is 8 am. If you're having difficulty getting through, use the Lost/Stolen or Fraud option.