Reference Code 14

[symondavis]

Anyone have any ideas on how to solve the Reference Code 14 when pairing Apple Watch, I have Sync-1 on my account, watch was previously connected. However, needed to reset iPhone and watch as Apple advised to do so to rectify a previous issue that is now resolved.

I have done the following under guidance of O2:

Unpair and Pair watch with and without backup - no data plan connected.

Done a SIM swap - no data plan connected.

O2 adviser apparently reset something their end then unpair/pair - no data plan connected.

Anyone else have any suggestions?

Additional

I've since contacted 202 again, the chap said my eSim needed resetting, I think he may have done that but now I have lost mobile service on my iPhone as well. Guess I will visit a store now.

[pgn]

A search here in the forum will show how problematic iPhone and iWatch pairing is on O2, @symondavis - but you are on the right track to persist with O2, only they can fix your account settings so it works. Remember to take photo id when you visit the O2 Shop. Good luck.

[symondavis]

Yes good shout on the photo ID. Thanks.

Not looking forward to visiting especially this time of year.

[pgn]

T'is the season, @symondavis - post early, avoid the rush. Hope you get a knowledgeable shop agent 👍

[jonsie]

Sounds like 202 have ordered you a new sim card which also disconnects your present sim card

Hence no service

Stupidity reigns supreme ....

[MI5]

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@jonsie wrote:

Sounds like 202 have ordered you a new sim card which also disconnects your present sim card

Hence no service

Stupidity reigns supreme ....

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Which of course is pointless as the watch doesn't take a physical sim and the esim can just be reset on the system without changing anything.

[pgn]

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@jonsie wrote:

Stupidity reigns supreme ....

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Yup, that'd do it. All down to those inventive shop staff now, I think, @jonsie. 🤯

[jonsie]

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@MI5 wrote:

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@jonsie wrote:

Sounds like 202 have ordered you a new sim card which also disconnects your present sim card

Hence no service

Stupidity reigns supreme ....

---

Which of course is pointless as the watch doesn't take a physical sim and the esim can just be reset on the system without changing anything.

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Yep... but there again, I never accused them of having an ounce of brain-power!