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Received call about SIM card replacement

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Tick-tock
Level 1: Joiner
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on ‎29-07-2024 16:28

on ‎29-07-2024 16:28

Hi,

 

I have received a call about a SIM card replacement from 023 8097 0894 and got an email from noreply@o2mail.co.uk asking for some details. 

Do I need a SIM card replacement or is this fraudulent?

 

Thank you

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MI5
Level 94: Supreme
  • 148716 Posts
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Registered:

on ‎29-07-2024 16:32

on ‎29-07-2024 16:32

@Tick-tock 

It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 148716 Posts
  • 640 Topics
  • 28438 Solutions
Registered:

on ‎29-07-2024 16:32

on ‎29-07-2024 16:32

@Tick-tock 

It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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