RCS Issue - Can't send photos from newly ported number - Live chat no help whatsoever!

[Fulton1]

I ported my number over to O2 from Three last week & I have activated my number for use with RCS on google messages, all chat features work except being able to send photos. I cant send photos at all without 'Not sent, tap for options' coming up, I've spent days on live chat with them telling me to do things Ive already done like

• increase my spending cap

• restart my phone

• force stop carrier services/messages app and clear cache/data.

Now suddenly they're telling me that its because its not a Samsung phone and that only Samsung phones work with RCS on O2 which i believe to be totally ridiculous and untrue (I will be astounded if this actually is somehow true).

Can anyone help/advise or will I need to cancel my contract and go back to Three?

[Fulton1]

Just a little update for anyone interested; I've spoken with Google who also assert that it is a carrier problem.

I have been advised (by a manager of O2) to leave within my 14 day cancellation window because its allegedly not their problem even though I've told them it worked flawlessly with Three & also didnt work in multiple other phones.

I cant believe this is the route that im having to take if im honest, the O2 experience so far has been nothing but abysmal.

@madasaf1sh @gmarkj @megjess @O2Ryan @O2Emma 

[O2Emma]

Hi @Fulton1 Sorry you having a issue with the RCS sending photos can you please check what download size you have the RCS messages set at.

Thanks o2Emma

[Fulton1]

I changed it to up to 50mb just to see if it would work but still wont send @O2Emma 

[O2Emma]

Can you try all sizes please and just to check can you send the photos on RCS when on wifi and mobile data off.

@Fulton1 

O2Emma

[Fulton1]

Hi @O2Emma I've tried all sizes and both data and WiFi it won't work, nor another

[O2Emma]

@Fulton1 If the service is not working on WIFI this would suggest it is not the phone network that has caused the service not to function properly sorry.

[Fulton1]

Hi @O2Emma yeah but RCS is provided by the carrier so it is an O2 problem, it doesn't work with the SIM in multiple other phones. So it's 100% an O2 problem.

[O2Emma]

@Fulton1 I appreciate you feel that way but if the RCS service not working properly on Wifi it cannot be a network issue .

[Fulton1]

Hi again @O2Emma I'm sorry but I don't 'feel' any way, it's fact that RCS is provided by carrier. It's fact that it worked on the same phone on Three. It's fact that it doesn't work on other phones with the same SIM.

Can you please explain why it didn't work on other phones, the exact same issue? I'm guessing you're going to say that I have 3 faulty phones?

[O2Emma]

@Fulton1  I will send you a private message .