Quality of coverage in and around the SO410UD area of the new forest

[BAW]

I've been a loyal customer for 16 years or more never had a problem. Now we've moved we have not got the safe consistent service we get continually cut off and dropped calls no one seems to care they don't offer any help or compensation due to the poor service we're receiving

can someone get back to be and discuss my situation

[MI5]

@BAW 

Your only option is to move to a network that gives you coverage.

If you've moved to an area of poor coverage there's nothing O2 can do unless the area is already planned for upgrades, which are never announced in advance.

Pay off your device plan if on refresh and go sim only with another network.

[MI5 · Accepted solution]

@BAW 

Just checked here O2 Service Status and it does say a mast is down.

So probably best to wait until that's fixed before you do anything.