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Puk code

Rebecca-Loftus1
Level 1: Joiner
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My son has locked his sim somehow and is putting it in a new device which is also blocked as an old EE handset, so it’s asking for a sim unlock code which I’m guessing is the PUk code, we have the device unblock code but can’t put it in until we get past the question of the sim unlock, I’ve looked in the sim but can’t see an 8 digit number and we don’t have the packaging the sim came with as it’s old, how can I get the puk code please? 

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MI5
Level 94: Supreme
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@Rebecca-Loftus1 

In your MyO2 or here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

The Automated call line also works for PUK.

Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)

and say or key in your own phone number when prompted.

when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 3 Your PUK will be read to you, so have a pen and paper handy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150198 Posts
  • 641 Topics
  • 28606 Solutions
Registered:

@Rebecca-Loftus1 

In your MyO2 or here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

The Automated call line also works for PUK.

Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)

and say or key in your own phone number when prompted.

when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 3 Your PUK will be read to you, so have a pen and paper handy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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