Problems with sending texts

[Coz1505]

I seem to be unable to send some texts but it is totally random. Some numbers the text never delivers on others I may be able to send some but not always.

I've restarted my phone, tried sending texts in different locations to try different signal strengths and it makes no difference. Any ideas ?

[pgn]

Guide: Text Message Tips (not sent or received) might help you, @Coz1505 - check also for unintentional blocking on the phone you are sending to. Come back if this does not help.

[Coz1505]

It is not a single number issue it's random numbers. Sometimes I can send them texts other times not. No network issues in area. Earlier today sent first text OK, got reply, tried sending another didn't deliver tried again still not delivering. Send text to someone else OK. Tried another person not delivering. Totally random.

[pgn]

If you have checked all the items in the guide link above, without improvement, then I'll tag @O2Emma, one of the Forum O2 Advisors who is online now.

Keep an eye on your PMs here on the forum, Emma will need some info from you to followup within O2.

Good luck, @Coz1505!

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @Coz1505 Sorry you are having text issues please can you tell me what phone you are using and are you able to try your sim in a different phone with the issue being random .

Thanks o2Emma

[Coz1505]

It's a Galaxy Z Fold. 

[O2Emma]

@Coz1505 Can you check you have chat features turned off please if you go to messaging app-3 dots top right-settings-chat features and just check its all turned off . 

Thanks o2Emma

[Coz1505]

The default chat setting was on chat, should it be on text or multimedia instead. All other settings were off.

[O2Emma]

@Coz1505 It should be on text .