Problems porting old number to o2

[NP84]

Hi,

I recently joined o2 and asked for my old number of 22 years to be ported over using my previous providers pac code. It’s been 3 days and the number still hasn’t ported over despite my old sim being disconnected and the old number now going straight to o2 voicemail when calling. I’ve called customer services and an exception form was completed with an outcome due what was meant to be in 4hrs. I haven’t heard anything so far and now I’m worried as it’s affecting not only my business. 

can someone please support?

@O2Lisa I’ve seen you’ve assisted others with similar issues. 

[Cleoriff · Accepted solution]

@NP84 

@O2Ryanis on this morning and hopefully he can help.

Best of luck.

[O2Ryan]

Thanks for the tag, ill send a private message over now.