Re: Problem with text messages - sending and recei...

Help24 · ‎20-08-2021

Ever since I got a new phone on 08/07/21 I've been having problems sending and receiving text messages.

I appear to have better phone signal with my new phone than the previous phone that I had for 5 years, however text messages are slow arriving and slow being sent too. I leave the WiFi on whilst at home.

I've been into the messages app and cleared data and cleared cache too and restarted the phone, but this has not helped. Do I need to do anything at the O2 end of things if I get a new phone? Someone on a message board with the same problem said they asked their network to update their APN and that made the difference.

Please help!

MI5 · ‎20-08-2021

@Help24

Your apn is for data only so has nothing to do with sms.

Try these tips here Guide: Text Message Tips (not sent or received)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

TheresaV · ‎25-08-2021

Hi @Help24 did the tips above help?

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