Problem with paying bill

[DD72]

Hi there

Does anyone else have a problem paying their bill? I'm a pay monthly customer and I attempted to pay my bill online a few days ago. But all I'm getting is 'Your bill is being processed' yet I am getting messages from 02 saying that I still haven't paid my bill. I also contacted 02 to pay over the phone but their payment system wouldn't allow it to happen and the customer support agent was unable to do anything about it. I was told not to worry about it and that it should resolve itself.

3 days on and it's still the same. Now I'm getting messages stating I will be hit with a late payment fee if not paid by a certain date.

It's not my fault - the problem is at 02's end. 

[pgn]

Guide: How to Pay Your Bill (Airtime & Device Plans) contains all the ways I know. Be careful as there are scams on the go that tell you a bill is overdue to get you to panic and click on a fake link.

If all else fails, O2 on Social Media, links below, should be able to tell you if a payment is due or overdue.

Also take the time to investigate the direct debit option, removing any need to have to remember each month. Good luck, @DD72.

[Enlli · Accepted solution]

I suggest you contact the Payment Management Team direct. 

They can be contacted on 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm