Solved: Problem swapping sim

CJW1 · ‎15-08-2021

I am trying to swap TalkTall sim for an O2 one I received in the post after arranging a new contract by phone. I am trying to follow the instructions on o2.co.uk/swapmysim, but when I reach the point when O2 should send me a verification code nothing comes. I tried three times to request a new code after 10 minutes, earlier in the day, and now I have re-started the whole process, but have yet again not received a code. I can‘t think what I am doing wrong - unless I was supposed to remove the old sim before starting the precess? Janet Winchester

MI5 · ‎15-08-2021

@CJW1

You can't sim swap in this case I'm afraid.

You need to port in your number with a PAC from TalkTalk Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎15-08-2021

@CJW1

You can't sim swap in this case I'm afraid.

You need to port in your number with a PAC from TalkTalk Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Problem swapping sim

Wifi Calling

Phone call from O2

Apple Watch not connecting!

How do I turn my safe search off

Possible scam?