Solved: Problem swapping SIM

GrahamC · ‎05-04-2023

I recently signed up to a new (cheaper) pay monthly tariff with O2 to replace my existing O2 pay monthly tariff, and have received a new SIM card that I want to swap for my old SIM (and keep my old phone number). I have tried doing the SIM swap online (via My O2) but get an error message when I input the serial number of the new SIM. I have also tried texting SWAP to 20220 but am getting no response.

Can anyone offer a solution? Or do I need to visit my nearest O2 store for help?

Thanks

MI5 · ‎05-04-2023

@GrahamC

You need to call O2 to migrate your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-04-2023

@GrahamC

You need to call O2 to migrate your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GrahamC · ‎05-04-2023

Thanks @MI5

I will give that a go

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