Previous Bills

[SarahB1]

Hi, i'm trying to print my previous bills from Dec 2020. But it's only letting me view my latest bill and gives the option to download and print. There's no option to select the months you want view like there used to be?

I've tried it on the website rather than the app. Thanks.

[Cleoriff · Accepted solution]

Hi @SarahB1 

There is a problem with O2's billing platform currently. They are aware and are working on a fix.

Try again next week.

[SarahB1]

Thank you. Thought I was going mad. Wish a notification would come up to tell me they are having issues. Thanks for letting me know. 

[memyselfi]

Week later and its still not working

[DCH]

Still not available, any update on expected timelines for resolution?

[gmarkj]

Unfortunately o2 don't give any timescales for anything @DCH as then they can't be wrong!

[Alannotarobot]

That is so poor O2. Please sort it out!

[jonsie]

Last 4 bills available now

Slowly, slowly...

[RJB21]

Is it anticipated that we will eventually be able to go back further than 4 months??

[Cleoriff]

@RJB21  We used to be able to see bills for 18 months!