Post Port: iMessage and SMS not being delivered or sent

[JamesU2002]

My mother and brother had their Vodafone accounts ported to O2. 

Unfortunately, iMessage will not activate (stuck verifying) and no SMS message are being received/sent. Same for both of them.

We have tried Network Settings rest, made sure the correct phone number is within the Phone settings and reset the phone.

What do they do next? 

[pgn]

Anything in here help, @JamesU2002?

https://support.apple.com/en-gb/HT204065

[JamesU2002]

we’ve tried all of this.

Apparently other people have a similar

issue and someone will PM us on here. Is that correct? 

[pgn]

On a Sunday, no - but @O2Sarah- is on from 9am on Monday, so watch your PMs for a message from her then, @JamesU2002. Good luck.

[O2Sarah-]

Thanks for the tag @pgn 

@JamesU2002 I will send you a private message shortly to look into this. 

[JamesU2002]

Thanks @O2Sarah-  I have also just sent you a PM with further details 😀