Porting number issue

Kalasin · ‎05-05-2021

Recently moved to O2 from Virgin, received my transfer date after supplying my PAC code. Received 2 text on the day of transfer, then nothing. Now MY O2 shows my updated number, my phone's sim settings displays the temporary number that came with the new SIM! Why?
Can anyone help ?

Bambino · ‎05-05-2021

@Kalasin Have you tried rebooting your phone? If that doesn't work, you'll have to speak to customer service in the morning. 202 from your mobile, or 0800 032 1402. Best time to call is 8 am.

Edit: If you have an iPhone, go to Settings >Phone >My Number. Enter your number and save it.

I DO NOT WORK FOR O2

MI5 · ‎05-05-2021

@Kalasin

Settings >Phone >My Number.

Edit, save and reboot.

Your number has ported ok but you need to update the phone manually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Kalasin · ‎05-05-2021

Yes, several times each day!!

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