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Ported number but now have two active sim cards

Tim-in-Poole
Level 1: Joiner
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I recently request a PAC code to port a number to Talkmobile. Talkmobile have successfully ported the number across to their sim card but the old O2 sim card is still active. I can receive calls from some networks on the Talkmobile sim and others on the O2 sim. Both companies are blaming each other but neither seems to be able to fix the problem. What can I do?

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jonsie
Level 94: Supreme
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

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gmarkj
Level 66: Unequalled
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Sounds like a split port where it has not been completed, or there was an issue @Tim-in-Poole 

As you are moving to TalkMobile it will be them that have to chase the resolution.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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