Port provisioning

[KM71]

I moved from Three to O2 last Tuesday (8 days ago) porting my number and am still waiting for connection. I have no service therefore no texts or calls or data. My account is still in port provisioning and has been referred to the back office at least 3 times. I spoke to Three and the number is no longer with them. How will this get sorted please? 

[Snudge88 · Accepted solution]

Apparently you may well have to wait until Friday for the issue to be sorted.  If you are within your 14-day cooling-off period, you might want to consider exercising your right to cancel without penalty.

[KM71]

Thanks I had been told last Friday it may take 5 working days which coincidentally takes it to this Friday but no other reason. If I were to cancel wouldn’t I lose the number I’m trying to port…not now with Three and not yet with O2…in limbo? 

[Snudge88]

I'm not sure on that one.  Might be worth speaking to Three and seeing what they have to say?

[KM71]

Still in the queue for porting 10 days on. Not really acceptable