Port completed a week ago, but My O2 still shows "your number will be transferred on <date>"

[jhwalker]

I'm not sure what to make of this. I have tried contacting O2 on live chat, but they don't seem to be capable of understanding the problem.

I joined O2 with a SIM Only Pay Monthly plan on July 16th and supplied my PAC from GiffGaff during the checkout process. The port which should have completed within 48 hours didn't get scheduled until I contacted O2 a week later; it then eventually went through on Friday July 26th.

My phone and SIM are now working properly with the ported number - all functions are OK, including data and incoming/outgoing calls with the ported number. From my user perspective, the port has completed successfully.

But back in My O2, although the phone number shown on my account is now the ported one, the "Keep, cancel, or take on a number" page is still under the impression that the port hasn't finished yet:

I am concerned that although my SIM is working correctly, there may be a final stage in the porting process that has got stuck and needs to be confirmed to update the My O2 status.

Can anyone please advise if they've seen something similar and whether I'm best ignoring it or trying to persevere getting an O2 agent to do more than copy/paste the generic porting/PAC help answers.

Thanks!

[MI5]

@jhwalker 

Most likely just not updated yet and nothing of any concern, but I'd message O2 on the socials to confirm.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Pshrubb21]

Hello did you manage to resolve this as I’m having the same issue on my Keep cancel or take on a number page. I have spoken to so many agents at 02 none of them have any idea how to fix I can’t even get my PAC code because of this error. 

[Enlli]

@Pshrubb21  I would suspect after 5 months @jhwalker  problem was solved.

I've tagged them in this post in case they see this

[jhwalker]

@Pshrubb21 @Enlli 

It's pretty funny actually; I've just seen this thread resurrection so checked my account again, and it's still showing the same thing almost a year later!!!

It looks like the page just never updates after the port completes successfully. I've not had any problems with my number so this seems to be just a display error.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MrRichAllen1976]

I'm sure GiffGaff's rebranded O2 anyway.

I used to be on it, and still would be if I hadn't got exiled on their Community by the complete numpties in management.

[MI5]

giffgaff........

[jonsie]

giffGaff..... 

[MI5]

Giffgaff