Port completed a week ago, but My O2 still shows "your number will be transferred on <date>"

[jhwalker]

I'm not sure what to make of this. I have tried contacting O2 on live chat, but they don't seem to be capable of understanding the problem.

I joined O2 with a SIM Only Pay Monthly plan on July 16th and supplied my PAC from GiffGaff during the checkout process. The port which should have completed within 48 hours didn't get scheduled until I contacted O2 a week later; it then eventually went through on Friday July 26th.

My phone and SIM are now working properly with the ported number - all functions are OK, including data and incoming/outgoing calls with the ported number. From my user perspective, the port has completed successfully.

But back in My O2, although the phone number shown on my account is now the ported one, the "Keep, cancel, or take on a number" page is still under the impression that the port hasn't finished yet:

I am concerned that although my SIM is working correctly, there may be a final stage in the porting process that has got stuck and needs to be confirmed to update the My O2 status.

Can anyone please advise if they've seen something similar and whether I'm best ignoring it or trying to persevere getting an O2 agent to do more than copy/paste the generic porting/PAC help answers.

Thanks!

[MI5]

@jhwalker 

Most likely just not updated yet and nothing of any concern, but I'd message O2 on the socials to confirm.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks