Port Day - Transfer from EE to O2

[Andrea2]

My port day is today from EE to O2, my EE sim is deactivated in my old phone. My new phone with O2 has the new sim in it, have restarted several times and I still have no service. Please help. My EE sim disconnected around 3pm, it's now 10pm and I am left with no active sim so no way of contacting anyone.

Thanks

[jonsie]

See if the port is completed overnight

If not you need to try and contact customer service

Guide: Coronavirus Community Help and Support 

[Andrea2]

Well it's not completed overnight and now have no way of contacting o2. No way of contacting my mother either now during this lockdown either.

[Cleoriff]

@Andrea2 

If you haven't already got it then download Skype from the guide here. Guide: Coronavirus Community Help and Support 

You can call O2 on that number. Keep trying until you get through.

If you have a landline or could borrow a phone you could use any of the numbers and press any option.

Keep rebooting your phone.

[Andrea2]

None of these numbers are free to call from a landline! Potentially could be on hold for ages. I cannot afford that.

[Cleoriff]

All 0800 numbers are free to call from any landline.

https://www.moneyadviceservice.org.uk/blog/say-no-to-0800-numbers-how-to-avoid-making-expensive-call... 

[Andrea2]

Apologies I thought that it was only for payment management. Thanks for the link trying to get through to them now