Poor reception

Paulwoods · ‎23-01-2024

Hi. My post code is Sk177td, the reception is still very poor. I am paying for a service for which I am not receiving!!! Please address soonest, I have complained before, nothing is getting done with any urgency. If you don't at least compensate me for this poor service, I will have no choice but lodge a complaint with OFCOM, and consider changing provider. Disgusted with the service..

Paul and Beverley Woods (disgruntled O2 users)

Enlli · ‎23-01-2024

None of us here are from O2

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or phone them on 202 or 0344 809 0202 (contract)

444

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎23-01-2024

@Paulwoods

Yes, it's crap but before you waste your time with the ombudsman (not OFCOM), read the T&C's you agreed to https://www.o2.co.uk/termsandconditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

japitts · ‎24-01-2024

If a site has been vandalised, then the restoration time depends entirely the extent of the rebuild/rerig works required - and will likely require the same resource that's normally used for rollout of new sites & tech additions.

You have every right to feel disgruntled with the vandals, and I'm sure O2 feel the same way.