Phones stopped receiving emails.

[KdSUD]

We have two phones recently transferred from Virgin. Until today they appeared to be working fine but suddenly we are not receiving emails on either of our phones. Both phones are linked to our Virgin account and this is happening to both phones and three email addresses. We can still send emails from our phones and we can receive them on our PC and also on our chromebook over wifi. It is just our phones that have the problem. I have tried resetting them, I even removed the Sim card on one and rebooted it onto wifi only but still no joy. Our phones are configured to imap4 not pop3. Has O2 done something recently to cause this? Our Gmail email accounts have not been affected and still work on our phones. 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[madasaf1sh]

@KdSUD 

Probably down to the pile of poo Virgin Email Service, and not something o2 can help with. 

To send emails your phone uses SMTP (IMAP and POP are for receiving emails only) so you could try changing the port to 26 or 587 other than that, you are best either using the Virgin Community - https://community.virginmedia.com or calling them on 0345 454 1111

[MI5]

@KdSUD 

Check your settings are still correct:

IMAP settings
Host Name: imap.virginmedia.com
Username: your full email address
Password: your email password
Advanced settings
SSL Encryption: Enabled
Port: 993 (this may be automatically chosen by selecting SSL encryption)

SMTP settings
Host Name: smtp.virginmedia.com
Username: your full email address
Password: your email password
SSL Encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password

[KdSUD · Accepted solution]

Thanks. All settings were ok. Resolved the problem by deleting the accounts and reinstalling with same settings.One of life's little mysteries but all working again. 

K.