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Phone unlocking

Outlaw1
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on ‎18-08-2021 20:42

on ‎18-08-2021 20:42

I am trying to switch from O2 to Sky mobile but the new SIM won’t work as my phone is locked. O2 are saying they can’t unlock it because I didn’t buy it from them?  I have the IMEI. Number for my phone so I cannot see why they are saying this.  Can anyone help me please?

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MI5
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on ‎18-08-2021 20:47

on ‎18-08-2021 20:47

@Outlaw1 

How to here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Outlaw1
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on ‎18-08-2021 20:58

on ‎18-08-2021 20:58

I have tried that 

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Outlaw1
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on ‎18-08-2021 21:01

on ‎18-08-2021 21:01

If you read all through those instructions, it states that unless I bought the phone from O2 they cannot unlock my phone.  I bought it from CEX about 2 years ago and O 2 have told me that I have to go back to their shop and they do it??!!

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MI5
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on ‎18-08-2021 21:38

on ‎18-08-2021 21:38

That's complete tosh @Outlaw1 

All you need to do is use the phone on O2 and follow the guide which has worked for thousands of people in the past.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎18-08-2021 22:01

on ‎18-08-2021 22:01

Unbelievable!

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎18-08-2021 22:24

on ‎18-08-2021 22:24

Nothing is these days........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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