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Phone turning off

Donna10
Level 1: Joiner
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Hi my name is Donna I had a new phone for a few weeks and its turned itself of on 2 occasions is there any reason for this my phone is samsung galaxy A21s
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MI5
Level 94: Supreme
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@Donna10 

As it's only 2 weeks old, take or send it back for a replacement. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Donna10 

As it's only 2 weeks old, take or send it back for a replacement. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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