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Phone sim

Leah18
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I have ordered a phone and when it asked if I need a new sim I pressed no thinking it would get rid of my number which I need so how do add a sim to it

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MI5
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@Leah18 

You can use your old sim or ask O2 to send you one if you need and can get 5g.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Leah18
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I did have 5G on my sim I use, but after I pressed that I didn’t need a sim it has took me down to 1G so I don’t know what to do

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MI5
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I'm sure it will be fine.

Just put your sim in the new phone when it arrives @Leah18 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Leah18
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I already have a phone I’m using with it the phone is for my brother that’s why I can’t put the sim in it

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MI5
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@Leah18 

Your brother will need to get his own contract as your contract will stay on your sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Leah18
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Well how can I set my sim back to having 5G instead of 1G

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Bambino
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@Leah18 Check to see if there are any signal issues in your area: 

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

I DO NOT WORK FOR O2



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MI5
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@Leah18 wrote:

Well how can I set my sim back to having 5G instead of 1G


What do you mean by 1g exactly?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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